Because your suggestions, complaints or claims are important to us.
For this it is necessary to know your opinion on how we can improve our services, for your benefit and that of all our clients.
DPM Finanzas offers you all the means to respond to all your needs. Our staff is the most suitable to receive and resolve any suggestions, complaints or claims that may arise. In fact they can serve you in many different ways.
We have a period of two months, from receipt, to respond to a complaint or claim. Therefore, if the complexity of the aforementioned issue requires that maximum period, after it has elapsed, we will send you a definitive response or progress report.
If after this time, and once the different instances that DPM Finance makes available to you are exhausted, your case has not been resolved or you are not satisfied with the final decision on your claim or complaint, you can then contact the following instance at:
- Claims Service of the National Securities Market Commission (CNMV) Commissioner for Investor Defense
C/ Edison 4, 28006 Madrid
- Claims Service of the Central Bank of Spain
C/ Alcalá 48, 28014 Madrid
- Claims Service of the General Directorate of Insurance and Pension Funds
Paseo de la Castellana 44, 28046
In your DPM Finance office, through the people who work for you every day. Ellas son las más indicadas para recibir sus comentarios y canalizarlos.
Written, to the Customer Service Department of DPM Finanzas EAF in Zurbarán Street 8 4th. 28010 Madrid
By email, through the address firstname.lastname@example.org