Being a DPM Finance client means enjoying the foremost Client Service.
Because a client´s suggestions, claims or complaints are important to us.
PFor this purpose it is necessary for us to know his opinion about how we can improve our services, for his own benefit and that of all our clients
DPM Finance places at a client´s disposal all means to cater to every one of his needs. Our staff is the most qualified to listen to and deal with suggestions, claims or complaints that a client may want to express. In fact, this can be carried out in many different ways.
We have established a period of two months, from the moment a claim or a complaint is received, to deliver an answer. Therefore, if the complexity of the issue does in fact demand such a maximum period of time, once it is over we shall deliver a definitive answer or a report on the progress achieved.
If after this period of time, having gone through the different instances that DPM Finance places at the client´s disposal, his case remains unresolved or he is not satisfied with the final decision with regard to his claim or complaint, he may then address the next instance, which is the:
- Commissioner for Investor Defence Stock Exchange National Commission (CNMV)
You may choose the one which is better adapted to your circumstances.
- In your DPM Finance office, by addressing the staff that works daily with you. They are the best suited to listen to your comments and to direct them adequately in search of the right solutions.
By writing, to the DPM Finance EAFI Client Service, at Calle Zurbarán 8 4º 2801o Madrid
By e-mail, to firstname.lastname@example.org